Official Support

Hack Japanese: AI Learn — Support

Help, troubleshooting, and contact options for the mobile app.

Typical reply: 1–2 business days

Contact Support

If you need assistance, please reach out via email. We reply to most requests within 1–2 business days.

Email: [email protected]

Include your device model, OS version, and app version to help us resolve issues faster.

Restart the app and your device.
Ensure you are on the latest version from the App Store.
Check network connectivity (Wi‑Fi or cellular).
From the app settings, try Sign out → Sign in.
If the issue persists, contact us with a screen recording and steps to reproduce.

Does the app work offline?

No, the app requires internet connection to work.

How do I restore purchases or subscriptions?

On the app's Settings screen, tap Make refund. Make sure you are signed into the same Apple ID you used to buy the subscription.

How can I report a bug or request a feature?

Email us with the subject [Bug] or [Feature], your device model, iOS version, and steps to reproduce.

How do I delete my account and data?

You can request account deletion from Profile → Delete my account inside the app, or email us from your registered address.

Do you support family sharing?

Yes, App Store Family Sharing is supported for eligible purchases according to Apple's policy.

We collect minimal data required to provide core functionality (e.g., progress sync, purchase validation). We do not sell personal data.

Read our full Privacy Policy.

All systems operational.

Hack Japanese: AI Learn helps you study Japanese vocabulary and grammar with AI‑powered drills, spaced repetition, and smart review sessions.